Refund Policy
Effective date: October 6, 2026
We want you to be happy with Glass Overlay. If it isn't right for you, you can get your money back. This policy explains how.
1. Who processes your payment
Purchases on glassoverlay.com are sold by Glass Overlay LLC. Card payments are processed securely by Stripe, and your receipt email comes from Glass Overlay via Stripe. We handle refunds ourselves. Purchases made inside our iPad or iPhone apps are processed by Apple (see section 6).
2. Subscriptions (Standard, Pro, Pro Plus)
- 14-day money-back guarantee. If you ask within 14 days of any subscription charge, either your first payment or a renewal, we'll refund that charge in full. No questions asked.
- Cancel anytime. Cancelling stops future renewals. You keep access until the end of the period you've already paid for. Cancelling on its own isn't a refund; ask for one if you're within the 14 days.
- After 14 days, charges aren't refundable, except where the law requires it or where we've billed you in error.
3. 2-Month Pass
The 2-Month Pass is a one-time purchase and doesn't renew. You can get a full refund within 14 days of buying it.
4. Data top-ups and AI credit
- You can refund unused purchased data within 14 days of buying it.
- Data you've already used isn't refundable. If you've used part of a pack, we refund the unused share.
- The same applies to AI credit: unused credit can be refunded within 14 days of buying it; credit you've already used isn't refundable.
- Your plan's monthly included data is part of the subscription and is covered by section 2.
5. How to ask for a refund
- Reply to your receipt email, or
- Email us at support@glassoverlay.com with the email address you bought with and, if you have it, your order number.
You can cancel a subscription yourself anytime from your account page (Manage billing). Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank. When a subscription is refunded, its paid features end when the refund is processed.
6. Purchases made through Apple
Apple processes in-app purchases on iPad and iPhone, and we can't refund them directly. Request a refund at reportaproblem.apple.com.
7. Your legal rights
Nothing in this policy limits rights you have under the law where you live. That includes EU/UK consumer rights for digital content and services.
8. Chargebacks and misuse
Please contact us before disputing a charge with your bank. We can usually resolve it faster. We may decline refunds where we see clear misuse, such as repeated buy-and-refund cycles.
9. Changes
We may update this policy. Changes don't affect purchases made before the new effective date.
10. Contact
Glass Overlay LLC · support@glassoverlay.com